Frequently Asked Questions

Everything you need to know about our sustainable electronics and shopping experience.

What is the standard shipping time for electronics?

Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, and you will receive a tracking number via email as soon as your package leaves our warehouse.

Do EcoFlow products come with a warranty?

Yes, all our electronic devices include a comprehensive 24-month manufacturer warranty that covers any defects in materials or workmanship under normal use.

What is your return policy for opened items?

We offer a 30-day return policy. If the item has been opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.

Are your products truly eco-friendly?

At EcoFlow, we prioritize sustainability by using recycled plastics in our casings, energy-efficient components, and 100% plastic-free, biodegradable packaging.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.

How can I contact technical support?

Our technical support team is available 24/7 via live chat on our website or through email at [email protected] for troubleshooting and setup assistance.